Anatomy of Conflict
I'm Bringing Tarot Cards to My Next Mediation
About this episode
Cookies. Tarot cards. A jousting pillow. Why a 3rd object between two people changes the neuroscience of the room. Three episodes of expert interviews distilled.
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Why Your Apology Made Everything Worse
You said you were sorry. Their face went flat. Sound familiar? Research shows that the apology most of us default to — the partial, hedge-your-words, "I'm sorry you feel that way" version — actually drops resolution rates below what happens when you say nothing at all. This episode walks through the neuroscience and the data on what a real apology requires, and why it's the hardest easy thing you'll ever do.
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