Anatomy of Conflict
Why Your Apology Made Everything Worse
About this episode
You said you were sorry. Their face went flat. Sound familiar? Research shows that the apology most of us default to — the partial, hedge-your-words, "I'm sorry you feel that way" version — actually drops resolution rates below what happens when you say nothing at all. This episode walks through the neuroscience and the data on what a real apology requires, and why it's the hardest easy thing you'll ever do.
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