Your privacy, in plain English

Flannel People Mediation is a mediation practice run by Ryan McLaughlin and Kate McLaughlin, based at 971 Sibley Memorial Hwy, St Paul, MN 55118. Most of our mediation happens online over Zoom. In-person options may be available on request, for an additional fee. This policy covers flannelpeoplemediation.com and the ways you contact us through it.

We don’t sell your personal information.

• Contact and question forms. Your name, email, phone number if you add it, your message, and which page you sent it from.
• Guide and resource requests. Your name and email so we can send you what you asked for.
• Booking a free 15-minute call. Calendly collects your name, email, phone number and any answers you type in, and shares them with us.
• Calls, texts and email. If you call or text (763) 316-8323 or email us, we get your number or address and whatever you tell us.
• If you become a client. Intake answers, agreement forms (some are Google Forms), and the information about your family, finances and parenting that mediation requires. That information is handled under your Participation Agreement and kept confidential as described in our Terms.
• Buying a digital product or license. Payment happens on Square’s hosted checkout. We never see your full card number. We get your name, email and what you bought so we can deliver it and send sign-in links.

Please don’t put sensitive details about your case in a website form. Save those for your confidential sessions.

Like most websites, ours uses a few tools that record how the site is used:

• Google Analytics 4 counts visits, pages viewed, clicks and rough location, using cookies.
• Google Ads conversion tracking tells us when someone who clicked one of our ads books a call. If you arrived from an ad, the ad click ID is kept in your browser for that visit.
• Meta Pixel (Facebook and Instagram) runs on our booking confirmation page and on some landing pages tied to our Meta ads. It tells Meta that an ad led to a visit or a booked call.
• Microsoft Clarity records anonymized clicks, scrolling and mouse movement so we can see where pages are confusing. By default it masks text you type into forms.
• Server logs. Our host, Vercel, logs standard request data such as IP address, browser type and the page requested, for security and reliability.

Your browser also keeps small session flags, for example so a welcome note doesn’t pop up twice or so we know a booking was just made. Those clear when you close the tab.

Google Analytics, Google Ads, Meta, Microsoft Clarity and Calendly may set their own cookies when their tools load. We don’t use cookies to sell anything about you. You can block or delete cookies in your browser settings. The site still works without them, though the booking calendar may need them.

• To answer you, schedule your call and run your mediation.
• To send you the guide or resource you requested.
• To deliver products you bought and send sign-in links.
• To understand which pages and ads help people find us, and to fix what doesn’t work.
• To keep the site secure and meet our legal obligations.

We only share information with the services that run the practice, and only what they need:

• Google: Analytics and Ads; Google Sheets, where form submissions are saved; Gmail and Google Forms; and YouTube, if you play an embedded video (we use YouTube’s privacy-enhanced mode). Some pages also load fonts from Google Fonts.
• Meta for the Meta Pixel.
• Microsoft for Clarity.
• Calendly for scheduling.
• Zoom for mediation sessions.
• Resend, an email delivery service, for form notifications, confirmations and sign-in links.
• Square for payments.
• Vercel hosts the site and stores purchase-delivery records.
• Our podcast host streams episode audio when you press play.

Each of these companies has its own privacy policy. We may also share information if the law requires it, to protect someone’s safety, or if the practice is ever sold or transferred. When we tell search engines like Bing about new pages through IndexNow, we send page addresses only. No visitor data goes with them.

Inquiry and booking details are kept as long as they’re useful for following up, and we’ll delete them sooner if you ask. Client files are kept as long as the practice needs them and as long as professional and legal rules require. Analytics data is kept on the default schedules of the tools above.

The site runs over HTTPS, and we use reputable providers with their own security programs. No system is perfectly secure, so we can’t promise yours will never be exposed. If something goes wrong, we’ll tell you as the law requires.

This site is for adults. We don’t knowingly collect information from children under 13 through the site. Information about your children that you share during mediation is part of your confidential client file.

• Ask us what we have about you, or ask us to correct or delete it.
• Ask us to stop emailing you. Just reply to any email from us.
• Block or delete cookies in your browser.
• Opt out of Google Analytics with Google’s browser add-on, and manage ad settings in your Google and Meta accounts.

Email flannelpeoplemediation@gmail.com and we’ll get back to you. Depending on where you live, you may have more rights under your state’s privacy law, and we’ll honor them.

If our tools or practices change, we’ll update this page and its effective date. Big changes get a clear note here.